Services

Seven engagements. Every one scoped, priced, and shipped.

Each service begins with discovery. Scope, timeline, and price are confirmed before a contract is signed  not after. Delivery is handled directly by Neno Gaspard.

Fixed scope · fixed price
Discovery based · typically 30–120 days
30 days hypercare included
No offshore · no junior handoff

What we build

Seven core services.

Every engagement starts with discovery and ends with documented, production-ready systems. No ticket queue, no handoff to a junior team.

Service 01

Salesforce Agentforce deployment

AI agents deployed inside your Salesforce org to handle tier-1 customer service, lead qualification, and case deflection without increasing headcount. Includes the architecture, trust configuration, compliance controls, and production rollout plan enterprise IT requires.

  • Permission set architecture and profile assignment
  • Trust layer setup and PII guardrails
  • AI agent prompt engineering and testing
  • Licensing analysis and conversation volume cost forecast
  • Production rollout with staged cutover and rollback procedures
  • Documentation and Loom walkthrough at handoff
Typical use case

A B2B services firm with 25–200 Salesforce seats wants to deflect tier-1 support volume and accelerate lead qualification without adding staff. One agent handles inbound case triage. A second pre-qualifies leads before an AE touches them.

Timeline
Discovery based
Deliverable
Live agent + documentation
Post launch
30 days hypercare
Ongoing
Monthly retainer available
Background
Delivered inside orgs with CAB review and enterprise compliance requirements
Service 02

CRM revenue operations

Lead scoring, lifecycle automation, and Sales-to-Marketing alignment, built on HubSpot or Salesforce. The discipline is the same on either platform: the system tells your team which leads to work, when to work them, and what happened to revenue after a deal closed. Delivered by a certified Salesforce administrator who has run RevOps inside both.

  • Lead scoring model built on behavioral and firmographic signals
  • Lifecycle stage machine with automated transitions and SLA enforcement
  • Sales-to-Marketing handoff routing and notification workflows
  • Multi-touch revenue attribution and pipeline reporting
  • Data hygiene automation and duplicate prevention
  • CRM audit at intake — bad data scoped before build begins
Typical use case

A seed-to-Series B SaaS company is generating inbound leads but has no visibility into which ones convert. Marketing and Sales disagree on lead quality. On HubSpot or Salesforce, the engagement builds the scoring model, handoff workflow, and attribution reports that make the pipeline number trustworthy.

Platforms
HubSpot · Salesforce · Other CRMs
Timeline
Discovery based
Deliverable
Live workflows + reporting
Post launch
30 days hypercare
Note
CRM hygiene at intake determines timeline — data audit available for orgs with unknown data quality
Service 03

Workflow automation sprint

A fixed scope engagement to automate a specific business process end to end. Scope is confirmed before build begins. Every workflow ships with error handling, retry logic, monitoring, and a runbook built to run at 3 AM without anyone watching it.

  • Process mapping and automation ROI confirmation
  • Workflow design, build, and integration work
  • Error handling, retry logic, and dead-letter recovery
  • Monitoring setup and alerting configuration
  • Incident runbook and documented failure paths
Typical use case

An ops team manually reconciles data between a CRM and an ERP every week — 2–4 hours of someone's time, with errors that surface three weeks later. The sprint automates the sync, adds validation logic, and routes failures to a Slack alert.

Timeline
Discovery based
Deliverable
Live workflows + runbook
Post launch
30 days hypercare
Variance driver
Number of connected systems and API stability
Service 04

Voice AI agent deployment

AI powered voice agents for inbound call handling — appointment booking, call triage, FAQ resolution, and escalation to a human when appropriate. Built for industries where phone calls are still the primary customer channel and a missed call is a lost appointment.

  • Call flow design and conversation architecture
  • Prompt engineering for natural, industry-specific dialogue
  • CRM and scheduling system integration
  • Escalation path configuration and human fallback routing
  • After-hours and overflow coverage setup
  • Call recording, transcript logging, and analytics
Typical use case

A multi-location dental practice misses 30–40% of inbound calls because the front desk is with a patient. Every missed call is a missed appointment worth $200–$800. The voice agent handles new patient intake, rescheduling, and after-hours calls.

Timeline
Discovery based
Deliverable
Live voice agent + documentation
Post launch
30 days hypercare
Verticals
Dental, legal, home services, med spas, healthcare
Service 05

White-label agency partner

Automation delivery under your agency's brand. For marketing and consulting agencies that want to offer AI automation services without hiring a technical team. You own the client relationship we handle the engineering.

  • NDA and white-label agreement on file by default
  • Per-project delivery or monthly retainer structure
  • Sub-account provisioning and environment architecture
  • Documentation branded for your agency
  • Direct Slack channel for escalation and support
Typical use case

A marketing agency is winning automation scopes from clients but doesn't have an automation engineer on staff. They scope and sell we build and document under their brand.

Model
Monthly retainer
Onboarding
Discovery based
Minimum
3-month initial term
Service 06

Product intelligence reporting

Automated competitive intelligence pipelines that deliver branded HTML reports on a weekly or monthly cadence. Covers pricing changes, hiring signals, product launches, and market movement synthesized by an AI reasoning layer into a structured report your team can act on.

  • Custom source list news feeds, job boards, pricing pages, SEC filings
  • AI synthesis into narrative sections with sourced claims
  • Delta tracking what changed since the last run
  • Branded HTML report delivered by email
  • Optional: deployed into your own infrastructure
Typical use case

A PMM at a Series B SaaS company spends four hours a week manually tracking competitor moves. The pipeline replaces that with a structured report delivered Monday morning covering pricing changes, new feature announcements, and hiring shifts.

Cadence
Weekly or monthly
Setup
Discovery based
Deliverable
Branded HTML report + source list
Service 07

Knowledge retrieval

A system that answers from your own documentation policies, procedures, specs, prior decisions with a source behind every answer and a clean escalation when the documents do not cover it. Access controlled and audit logged, built for teams where a wrong answer has consequences.

  • Ingestion and indexing of your documents PDF, portal, drive, email
  • Citation linked answers source and section on every response
  • Refusal and human escalation on weak evidence no guessing
  • Role based access control answers scoped to who is asking
  • Eval harness with accuracy scoring and drift monitoring
  • Deployed standalone or grounded into a voice or Salesforce agent
Typical use case

A claims or operations team re-answers the same policy questions all day from documents nobody can find fast. The system answers them from the source material in seconds, cites the document, and escalates anything outside the docs instead of a confident guess.

Timeline
Discovery based
Deliverable
Live system + eval harness
Post launch
30 days hypercare
Ongoing
Retainer re-index and eval
Background
Access control and audit patterns from regulated environments

How it works

The engagement process.

Every engagement follows the same four phases. You see the full scope and price before signing anything.

1

Discovery call

Thirty minutes. We map your stack, surface the real bottleneck, and confirm whether automation is the right intervention.

2

Scoped proposal

Fixed scope, fixed price, confirmed start date. Delivered within 3–5 business days. You see every deliverable before committing.

3

Build

Weekly check-ins on real data. Client-side delays pause the clock — documented in every SOW. Cutover with rollback procedures.

4

30-day hypercare

Begins on go-live day. Direct access to Neno Gaspard. Incident response, minor adjustments, and knowledge transfer included.

◆
Capacity: Two active builds at a time. If both slots are occupied when you reach out, availability and a waitlist start date are communicated on the discovery call.

Not sure which service fits?

The discovery call figures that out. Thirty minutes, no pitch deck, no pressure to commit.

Book a discovery call → Or email directly
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